This policy applies to all services booked through this site.
Cancellation by you
- Up to 48 hours before your appointment: you can cancel and receive a full refund.
- Less than 48 hours before your appointment, or no-show: no refund is given.
The 48 hours are counted from the start time of your appointment, in Japan Standard Time (JST).
How to cancel
Send us a message by Instagram DM or by email (nocworks.co.ltd@gmail.com) with your application ID. Your cancellation is accepted at the time we receive your message.
How refunds are made
Refunds are made through Stripe to the card you paid with. It usually takes 5 to 10 business days for the refund to appear on your card statement, depending on your card issuer.
Changing your appointment
If you want to change the date or time, please contact us as early as possible. A change requested less than 48 hours before the appointment is treated as a cancellation.
Cancellation by us
If we have to cancel for reasons on our side (for example, illness of the stylist), we will refund the full amount, or offer a new date if you prefer.
Contact
Email: nocworks.co.ltd@gmail.com